Oxford Learning Lab

How should you approach the CIM case study examination for Delivering Customer Value? So here you are, four weeks before the exam and you are presented with a case study upon which the exam will be based. Your first reaction may be to jump in first and start analysing everything that moves. But you need to give yourself time to 'get into role' and fully understand what is at the heart of the scenario that you have been presented with. You then need to carry out analysis of the case study that will provide you with sufficient information to be able to make justifiable recommendations on the exam day. This video will tell you how to carry out and use appropriate analysis in the exam and avoid the dreaded affliction of 'Analysis Paralysis'. It will look at exam technique on the day and will discuss the common errors that people make when taking this exam. Learn from the experience of someone who has had over 25 years experience of teaching and supporting people taking CIM exams, and who has helped students achieve outstanding exam results.

Three out of the four subjects at the Diploma level are assessed through an assignment. This video first of all looks at some general issues concerned with producing assignments e.g. understanding exactly what is being asked for, style of presentati [...]

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