Service Marketing
Course: Service MarketingIn this course, Service Marketing guru Laurie Young focus on making people think about the importance of selling services in today's economy. The topics, From Product to Service, Innovation In Service Business, New Service Design, Marketing Technology as a Service and Marketing Professional Services are one of the most complete guides in the field. With a Running Time of well over 5 Hours you will end up with a strong knowledge of service marketing and the practical implications of it.TARGET AUDIENCE: Intermediate to Advanced. Marketing Professionals, Executives, CIM Students, MBA Students, Consultants and anybody that needs a deeper knowledge of Service Marketing. |
Topics included
From Products to Services
Innovation in Service Business
New Service Design
The proactive creation of new products has been established practice for many years in a number of different manufacturing sectors. Leading organisations in those markets where this approach to new product innovation is a critical business skill have developed highly sophisticated processes which are managed at a senior level in the company. They aim to present many appealing new products to a fast changing market, knowing that at least some will be successful. As a result, the processes and concepts behind NPD are well-established and known to provide demonstrable value. Research has shown, for example, that a new product design process reduces both the risk of product failure and the costs of innovation.
LEVEL: Intermediate to Advanced
RUNNING TIME: 58Min
- Designing services-Intro
- Three concepts to start
- Goods or services spectrum 1
- Goods or services spectrum 2
- Goods or services spectrum 3
- Goods or services spectrum 4
- Goods or services spectrum 5
- Blueprinting 1
- Blueprinting 2
- Blueprinting 3
- What about value
